Secretary General of Bureau Ombudsman Patsy Philips, presented the Philipsburg Jubilee Library recently with a copy of the bureau’s handbook 2011-12. This is part of the transparency process and will allow members of the public to review the handbook.
The handbook comprises of established guidelines for the bureau; work procedures; tasks of the ombudsman; formation plan; a compilation of all main documents that guide the Ombudsman bureau; 10-year strategic plan; budget of the ombudsman bureau; communications plan; case investigation and complaints processes; standards of proper conduct of the ombudsman; and the code of conduct for civil servants.