St. Maarten Cable TV and CableNet resumed normal business office hours on October 16, 2014. Some Customers are still experiencing the loss of Cable TV and Internet service after Hurricane Gonzalo earlier this week.
The aftermath of Tropical Storm Gonzalo has left St. Maarten Cable TV with six damaged satellite dishes which represent a feed of approximately 99 channels. Presently, 32 channels have been restored. St. Maarten Cable TV anticipates that the remaining channels will be restored in the coming days and periodic updates on the network will be sent via the media.
Managing Director, Beulah Jonis stated, “Our technical department has been working tirelessly on the Network which is the first phase of the St. Maarten Cable TV restoration plan. The second phase will include working on outages by area and the third phase will include repairing individual service issues.”
Jonis concluded, “We sincerely apologize for any inconvenience caused as we continue to repair our equipment to provide optimum service to our customers. Credit will be issued to customers accordingly.”
Due to the high volume of incoming calls, customers who are experiencing problems are encouraged to report service issues by submitting an email to cu**********@in**********.net with their account number, address and contact number.