TelEm Group CEO, Mr. Kendall Dupersoy (eft), inspects a battery replacement operation taking place
at the company SMITCOMS location in Harbour View, Friday, led by the company’s Power
Department team.
Pond Island – TelEm Group recently took delivery of brand-new telecommunication grade
replacement batteries to stabilize power issues the company has been experiencing in
recent weeks.
In a press conference two weeks ago, CEO, Mr. Kendall Dupersoy, announced the order of
batteries to ensure additional backup power for the company’s SMITCOMS location in
Harbour View and also at the earth station on Pond Island.
“The power department and sub-contractors have started immediately to remove expired
stocks of batteries with new batteries that will provide many more hours of standby power
once fully installed,” said Mr. Dupersoy.
He said the battery replacement operation has started at the SMITCOMS location where at
least two major power interruptions have affected residential and business clients, due to
corruption of hardware and software systems.
“With power systems fully restored and power stabilized we can more confidently assure
customers and the general public that we are continuing to do all we can to ensure they
have continuous telecommunication services without fear of further interruptions,” said Mr.
Dupersoy. The importance of having power backup at peak capacity during this hurricane
season is also stressed.
The company expects to have its systems fully stabilized before year end, and possibly
before that if all goes as planned.
Mr. Dupersoy meantime continues his appeal for customers and members of the public to
remain patient during, what he says is a transitional phase.
“Customers will begin to see some noticeable improvements in service quality moving
forward,” assures Mr. Dupersoy.