TelEm Group says new patterns of work and general measures in the population to help stop the spread of the Coronavirus (COVID-19) is leading to a surge in demand for the company’s internet service.
According to Chief Technical Officer (CTO) Mr. Eldert Louisa, with more people now working from home and with schools remaining closed, the company is seeing an increase in internet use during the day. There is also an increase in use during the traditional peak evening hours when internet usage is normally at its highest.
The CTO says the changing patterns of use means technical staff have to be able to respond quickly whenever any problems arise so that the problems can be dealt with right away.
“I want to assure the general public and customers that our technicians and engineers are constantly monitoring our networks and will be responding to issues on the network as they come up in order to maintain service for customers in this difficult time,” said Mr. Louisa.
He said this strategy could mean a temporary loss of service to customers in one particular area at any time and without prior notice.
“interruptions in our Internet service is being kept to a minimum, however we want customers to know that with the increased patterns of use, we are having to make adjustments and carry out maintenance on the networks that can affect them intermittently, therefore we ask for their patience and understanding while we go about our work in keeping them connected,” said Mr. Louisa.