Contractor causes damage to TelEm Group fiber cable affecting service in Ebenezer, St. Peters and South Reward

TelEm Group apologized to customers in the Ebenezer, South Reward and St. Peters areas Sunday, after a contractor damaged one of the company’s fiber cables on the Illidge Road.

The contractor was busy working on a camera surveillance system installation when the accident occurred at approximately 10:00 am Sunday morning.

According to TelEm Group Chief Technical Officer (CTO) Mr. Eldert Louisa, Outside Plant technicians from Zone 1 were quick to respond to the outage, managing to redirect telecommunication traffic via alternative routes.

Mr. Louisa said fixed voice and data services, and also mobile services to the affected areas were restored between 3:00 pm and 4:00 pm Sunday.

“The connections were made temporarily so that customers in the affected areas could have service, and a more permanent repair to the damaged fibre cable will take place Monday morning,” said the CTO.

Mr. Louisa has meantime apologized to customers for the interruption in service Sunday which was out of the company’s control.