St. Maarten Cable TV’s technical team and office staff continue to work around the clock on fully restoring service from damages caused by Hurricane Gonzalo.
To date, all except for two channels are back on air. Channels that are still off the air are Pasiones, channel 416 and Tempo, channel 191. St. Maarten Cable TV anticipates that these two remaining channels will be restored by this weekend. There are a few channels presently on air with poor reception involving tiling and freezing. Once all channels are on air, those additional concerns will be addressed.
Managing Director, Beulah Jonis stated, “We have been working tirelessly to fully restore service to all areas. There are still some areas that are awaiting GEBE electrical company to plant poles before St. Maarten Cable TV’s technical team proceeds.” Jonis continues, “In other areas, the major damages to the network are to our secondary cables’ Figure-8 Feeder and to our drop cables. Areas and streets that are still affected by these major damages and will be worked on within the next couple of days are as follows: Dutch Quarter: Arndell Lane, Algerias Dr., Union Farm Emergency Houses (911), Madrid Dr., Port of Spain Dr.; St. Peters: Part of Mesapple Rd.; Mary’s Fancy: Gladiola Dr., Gladiola Rd. (Upper part); Cay Hill: Behind the former Cake House Supermarket Or 1,2,3,4 and More; Cole Bay: Dr. Tjon Si Fat Dr., Dr. De La Fuente St., Dr. L.A.G.O. Lashley Str., Cockspur Tree, Entrance of Diamond Estate; Point Pirouette.”
Our Technicians are currently working on the outages that customers reported after the passing of the hurricane. Those customers will be contacted by the customer service department to confirm whether they still do not have the service and inform them on when their service is scheduled. Customers that still do not have service and have not reported it are urged to do so as soon as possible by sending an email to cu**********@in**********.net, by calling 542-4361 seven days a week from 8 a.m. to 10 p.m. or by visiting our Madame Estate St. Maarten Cable TV office from Monday to Friday between the hours of 8:15 a.m. to 4:45 p.m.
Jonis concluded, “We sincerely apologize for any inconvenience caused as we continue to repair our equipment to provide optimum service to our customers. St. Maarten Cable TV’s office staff is handling incoming emails and assisting customers as calls are received. Credit will be issued accordingly based on the information that the subscriber reported and number of channels based on the package(s) that is being subscribed to. More information regarding credit will be sent to the media within a week.”