At approximately 11:00 am, Thursday, May 29th, TelEm Group personnel reported a network card failure on the company’s CS2K international switch resulting in interruptions in service to mobile voice and landline customers.
As a result of the faulty card, some customers have not been able to call TelCell to UTS or to make international calls to some overseas destinations.
Data services have not been affected.
Technicians and engineers have identified the problem and are busy replacing the faulty card after which the affected network switch will be re-configured and regular service resumed.
Assuming that the recovery operation goes as planned, all network restoration works are scheduled for completion by 4:30 pm today.
Management takes this opportunity to apologize to customers for the unscheduled interruption in service, especially on the Ascension Day holiday. The company meanwhile assures all customers that a team of technicians are diligently working to resolve all issues within short.
