The Social and Health Insurances SZV held its first retreat including both management and staff on January 6th 2012, with the theme "Making SZV the number one excellent service provider".
The retreat commenced with Chief Operations Officer Mr. Reginald Willemsberg, providing the opening word and joint objective of the day followed with a speech by the Minister of Public Health, Social Development and Labor Mr. Cornelius de Weever. During his speech, de Weever addressed the expectations for SZV in the coming years, offered tips on improving the quality of customer care and encouraged employees to always deliver the best service to their clients.
Director of SZV Mr. Dennis Richardson presented the "strategic roadmap" which provided a clear view of where SZV is currently, its vision, mission, SZV core values and its focus and ambitions for the next four years.
In order to optimize the provision of service to their clients, employees were divided into work groups where they discussed recurring issues within the various departments and came up with achievable solutions, according to one or more of the strategic goals set to be achieved.
The retreat ended with presentations by the workgroups, and a final recap of the day by Mr. Andre Lievaart, Mr. R. Willemsberg and Mr. D. Richardson. Both management and staff agreed that the retreat was a great success and that it should be an annual event in order to keep employees abreast of the actual status of SZV, and also to offer constant enlightenment on developments and further improve the functioning of the organization.
SZV aims at providing optimum service to its customers and the management and staff will continuously strive to be innovative and dynamic in order to realize the goal of becoming the number one excellent service provider of St. Maarten.