Dear Valued Subscriber,
We were recently made aware of several Email SCAMS/HOAXES that are spoofing the sender’s identity to appear as though the emails were sent to you by CaribServe.NET.
These HOAX/SCAM emails often ask you to provide your personal information and/or CaribServe.NET account credentials via email or by means of visiting a random website. Some of these hoaxes claim that we (CaribServe.NET) suffered a database issue and need to restore your account information but we do not have that info on file while others ask for the same information for an "upcoming mail/authentication system upgrade", etc.
PLEASE NOTE THAT THE AFOREMENTIONED EMAILS WERE NOT SENT BY CaribServe.NET!
FACT IS, if you were able to download the suspect email from our mail server then you should take note that CaribServe.NET DOES NOT HAVE AN ISSUE WITH YOUR ACCOUNT AND/OR CREDENTIALS as you were able to access your mailbox on our server with the very same credentials you were using all along and the very same credentials the HOAX/SCAM email claims we do not have!
Moreover, although we sometimes do send out important information to you via email, WE WILL NEVER REQUEST YOU TO SEND US IMPORTANT AND PERSONAL INFORMATION, SUCH AS YOUR ACCOUNT INFORMATION, DATE OF BIRTH, ACCOUNT PASSWORDS, ETC. VIA EMAIL, PHONE OR ANY OTHER METHOD. ANY TRANSACTIONS HAVING TO DO WITH PERSONAL OR ACCOUNT-RELATED INFORMATION REQUIRES A PERSONAL VISIT TO ONE OF OUR OFFICE(S) OR AGENT(S) BY THE ACCOUNT HOLDER WITH A VALID PICTURE ID.
PLEASE DO NOT PROVIDE ANY CARIBSERVE.NET ACCOUNT-RELATED INFO TO ANYONE ASKING FOR SUCH INFORMATION BY EMAIL, MAIL, PHONE OR IN PERSON!
Please contact our office at +(599) 542-4233 if you replied to any of the HOAX/SCAM emails with your account info. The most we will be able to do is to change your password for your account so the unwanted parties cannot access your emails, etc. We will not however be able to provide you with the new password over the phone or via email as we have no way of virtually identifying your true identity. In order to collect your new password, you (original account holder) would need to visit one of our office(s) or agent(s) with a valid picture id.
If you are unsure about whether an email you received is indeed from CaribServe.NET, please feel free to call our technical support department via email at support@caribserve.net or at (599) 542-4233 before taking any further actions.
Hoping to have informed you sufficiently on the above,
Sincerely,
Roy A. Richardson
General Manager
CaribServe.NET – New Technologies Group N.V.
A subsidiary of United Telecommunication Services (UTS)
Harbour View Corporate Park
Brooks Tower, Suite 5A/B
Philipsburg, St. Maarten
Phone: +(599) 542-4233
Fax: +(599) 542-4229