Recently, our security monitoring systems detected skimming activity at our ATMs located on the Cyrus Wathey Square and the St. Rose Arcade.
As a precautionary measure, we cancelled all WIB issued ATM cards which were used at these two machines within the time the suspicious activity was detected.
We have printed new ATM cards with newly generated PIN codes as well for those affected customers and have contacted them requesting that they come in to collect their new cards and PIN codes.
We assure any affected ATM card holder that you will suffer no financial loss as a result of this incident. We apologize to you for any inconvenience this may have caused and thank you for your good cooperation in this process.
We also wish to reassure you as our customers that WIB’s ATMs are safe and equipped with the capability to detect any attempts at malfeasance and our security protocols continue to be vigilant to protect your accounts.
While we at WIB remain committed to providing our customers with safe channels to access their funds and noting that your protection remains our highest priority, we nevertheless encourage you to use the following safety-tips when conducting an ATM transaction, namely:
1. Inspect the ATM before you insert your card;
2. When entering the pin-code use your free hand as a cover over the key-pad;
3. Report any irregularity immediately to the bank.