TelEm Group will be reviewing its schedules to transfer lines in the Philipsburg area to address service issues reported by customers.
Late Tuesday afternoon a majority of issues reported by customers have been rectified.
The cause of the disruption in service has been identified as a faulty E1 trunk connection between TelEm Group’s DMS100 switch to carrier UTS that was improperly commissioned into service because of miscommunication between the two carriers.
The technical result of the faulty line was that customers of UTS were unable to make international calls using UTS’s carrier pre-select option.
The faulty E1 line has since been replaced and all trunks connected to UTS are now functioning as expected. This has been confirmed as of Wednesday afternoon by UTS personnel.
The restoration of the trunk connection between UTS and TelEm Group is not directly connected with customer lines that remain interrupted as a result of the CS2K line migration that took place on October 24th last and efforts are being made to restore these lines as soon as possible.
The transfer of subscriber lines in the Philipsburg area is part of a phased program to install modern equipment to enable the installation and repair of customer lines, and the troubleshooting of subscriber line problems much more efficiently in the future.
TelEm Group takes this opportunity to appeal to its customers and the public for patience in completing the final phases of the line transfers which has thus far been competed in the Dawn Beach; Belvedere, Ebenezer, Cole Bay, Simpson Bay and parts of Philipsburg area.
Apologies are meantime extended for any inconvenience caused.