Telecommunication services restored in Simpson Bay after major outage

Telecommunication services in the Simspon Bay area were restored at approximately 12:30 pm today following a major outage in the area.

Outside Plant technicians responded quickly to re-route traffic via an alternative underground fibre cable operated by TelEm Group.


The technicians will continue to assess and begin repairs on the damaged section of cable without delay.

The cable was reportedly damaged at approximately 10:30 am this morning by workmen operating heavy equipment in the Simpson Bay area.

This affected telecommunication services from the Simpson Bay Bridge to the Lowlands area.

Project Manager, Jed Carty, said the main priority for the morning was getting customers reconnected as soon as possible after the damage was reported.

"It’s unfortunate that this is the second time equipment has been damaged in the Simpon Bay area through no fault of TelEm Group," said Mr. Carty.

Last week a motorist collided with a telephone cabinet opposite the Burger King restaurant in Simpson Bay, causing interruptions in landline and internet service in the area.

TelEm Group has meantime apologized to all customers and businesses affected by this morning’s interruption in service, including the Princess Juliana International Airport and banking institutions.