After months of planning, training, installations, customer education and notifications, St. Maarten Cable TV is pleased to announce that the digital project is complete. Customers who still have their analog cable boxes must come in and switch to the new digital service to continue to receive cable TV service. Effective May 24, 2012, all analog channels have been removed from the cable system to complete the digital upgrade. The removal of the analog channels will allow St. Maarten Cable TV to launch more channels and packages in the near future.
St. Maarten Cable TV’s Madame Estate location will be open on Saturday, May 26, 2012 from 9:00 am to 1:00 pm to accommodate customers who have not swapped their cable box. The second office location at the Mail Box at the Palapa Center, across from RBC Bank, will continue to accept customers on Saturdays from 9:30 a.m. until 4:30 p.m. Customer service representatives are available at that office to process digital swaps, new accounts and other digital inquiries. The location at the Mailbox processes bank cards transactions (credit or debit cards) and checks payments. Hours of operation at the Mail Box location will continue to be Monday to Friday: 10:00 a.m. to 6:30 p.m. and Saturday 9:00 a.m. to 4:30 p.m.
Customers that have questions about the digital remote control and other service related issues, should call St. Maarten Cable TV’s office at 542-4361, seven days a week from 8:00 am to 10:00 pm so the Company can trouble shoot, on the phone as the first step, and thereafter follow up with service, call if necessary.
Beulah Jonis, Managing Director for St. Maarten Cable TV stated, "We thank our customers for working closely with us throughout this transition. We look forward to taking this company in a new direction with our digital programming."
Customers are also encouraged to visit St. Maarten Cable TV’s new website for additional information about the new location and other pertinent facts about the digital conversion at www.innovativevi.net/sxmcable.