St. Maarten Cable TV, as previously announced, has launched its digital service and reminds its subscribers that everyone is required to switch to a Motorola digital box to continue receiving service. Subscribers are asked to visit the office at Madame Estate to exchange their analog box in order to continue viewing the exciting channel line-up.
To provide all customers the opportunity to gradually transition to the digital platform and to accommodate the change, St. Maarten Cable TV will simulcast the analog channels until May 1, 2012. Thereafter, the Company will cease transmission of the analog channels and Pioneer boxes will no longer receive the signal.
To accommodate subscribers who may not be able to swap their box during the week, the business office at Madame Estate will be once again open this Saturday, February 11, 2012 from 9:00 a.m. to 1:00 p.m. The team anticipates that another branch office will be open to process customers in the Simpson Bay area by February 20, 2012.
Subscribers are scheduled by area to swap their analog cable box for a digital box to ensure that their transactions are processed in an efficient manner. Customers must also bring their remote(s), coupon book and a valid ID. Those subscribers that have a shield on the cable box or not able to remove their cable box should call the customer service department at 542-4361 for further instructions.
Subscribers in Area #1 are encouraged to visit the office by Monday, February 13, 2012 to swap their box. Area #1 includes the following neighborhoods.
– Madame Estate/Arch Road
– Sucker Garden, Upper & Lower
Customers are also encouraged to visit St. Maarten Cable TV’s new website for additional information about digital cable TV, the interactive digital guide and the installation process at www.innovativevi.net/sxmcable