Minister of Economic & Tourism Affairs, Telecommunications & Transport Hon. Franklin Meyers, would like to congratulate the 100+ staff at Flamingo Beach Resort who successfully completed the American Hotel and Lodging Association Education Institute course and received the ‘Golden Hospitality’ certificate recently.
The training dealt with guest service factoids and gold guest service leading to great customer service.
Housekeeping attendants, supervisors and managers, some of them, took an intensive course in ‘Certified Guestroom Attendant, and Flamingo Front Desk team member Jules Skinner won the annual Diamond Resorts Chairman Award for ‘Excellence in Customer Service and The Meaning of YES.’
Skinner was selected for the recognition from more than 70 nominees from Diamond Resorts worldwide.
“We are living in an extremely demanding economic climate which is both a challenge and opportunity for our country. The tourism and travel environment overall will remain very difficult, but government recognizes the importance of the hospitality sector.
“The international marketplace is extremely competitive, and countries around the world catering to tourism are making significant in-roads in developing their sectors. Tourism around the world has become very competitive.
“One of the most important areas is training of hotel staff. The hospitality industry is an industry that rewards employees who work hard, demonstrate flexibility and team work and deliver great service.
“I commend Flamingo Beach Resort for developing their staff and to keep up the good work. For the staff, continue to take every opportunity offered to you by your employer where it concerns upgrading your skills. Congratulations once again,” Minister of Tourism & Economic Affairs Hon. Franklin Meyers said on Wednesday.
The certification was conducted with the cooperation of the St. Maarten Timeshare Association and the St. Maarten Hospitality and Trade Association.