St. Maarten Cable TV’s Outage Update

St. Maarten Cable TV today provided an update on the network modifications being made in preparation for the upgrade to an all-digital platform on February 1, 2012.

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On January 12, 2012, subscribers received notification of a planned outage that would cause both Cable TV and CableNet customers to experience service interruptions between the hours of 1:00 a.m. to 4:00 a.m. on January 14, 2012.The scheduled outage allowed the technical team to relocate the fiber to the new building. Although the technical team worked diligently to restore all services within the announced time period, the team encountered unanticipated technical issues that led to the delayed restoration of both services. Cable TV was restored to all areas by 8:00 a.m. on January 14, 2012. CableNet service was restored at 5:00 p.m.

There are customers on the network that are still experiencing service issues with their high-speed internet and their video service. The technical team is working diligently to resolve any remaining issues.

Beulah Jonis, Managing Director of St. Maarten Cable TV stated, "St. Maarten Cable TV apologizes for the inconvenience this outage may cause our subscribers and we are continuously grateful for the patience that you have exhibited throughout the process."