Many successful businesses know that customer retention is the key to success and it is for that reason that NAGICO Insurances has teamed up with St. Maarten SuperHost to improve the quality of customer service that NAGICO offers to their clients.
St. Maarten SuperHost, provides customer-service training certification that consists of many different modules, and this will be offered to 40 employees of NAGICO.
Human Resource Officer of NAGICO, Esmeralda Maria says, "We are excited and looking forward to this Customer Service training as NAGICO is always looking for ways to improve the service we offer to our valued clients."
Tamara Leonard; Managing Director of SXM SuperHost and Project Manager Bertrand Peters signed the agreement at NAGICO’s head office on Wednesday with Maria.
Peters also added that he too was thrilled about the up and coming venture with NAGICO and looks forward to the long-term benefits of the training.
SuperHost is a world-renowned brand with years of customers-service training experience. Its focus on the island of St. Maarten is to put the "Friendly" back into the "Friendly Island". The brand emphasizes the importance of satisfying one’s customers. Over the next couple of weeks SuperHost will provide NAGICO employees with fundamental skills to improve their professionalism.
According to Leonard, she sees a vision for SuperHost where the brand is represented island wide as a standard for all businesses. "Tourism is a key part of the economy here on the island," she emphasized. "So by providing a stable foundation of customer-service knowledge; St. Maarten SuperHost will provide businesses such as NAGICO the components for future success."