TelEm Group Says Failed Card Reason for International Service Interruption Wednesday

A faulty card on TelEm Group’s international switch was the cause of an interruption in international telephone service via service provider SMITC OMS, Wednesday. 

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The card was identified as the cause of the problem following a series of troubleshooting steps by TelEm Group technicians along with the company’s equipment vendor, Nortel.

Once the card was repaired and the system reset, normal service was restored at 2:00 p.m., three hours after the system went down.

Chief Technical Officer, Mr. Eldert Louisa said, technicians are continuing to monitor the operation of the switch to guard against another card failure.

Mr. Louisa said not all customers were affected by the outage because some customers were able to make international calls through another part of the international switch.

Mr. Louisa has meantime apologized to all customers who were affected by the interruption in service.