Soon to open Princess Country Club and Port De Plaisance Resort partner with St. Maarten SuperHost to deliver 5-star service
Princess Port De Plaisance Resort, in preparation for the launch of their new Country Club has entrusted St. Maarten SuperHost with providing the certified tourism customer service training program to their employees.
This multi-disciplinary group ranges from front-desk attendants to receptionists and spa attendants of the hotel and eminent country club. The St. Maarten SuperHost training sessions were conducted over a 3-day period, onsite at Princess Port de Plaisance by certified facilitators, Gloria Carter and Valda Hazel. Through this effort, SuperHost aims to empower employees to be service-centered ambassadors at every point of contact throughout the Princess Port De Plaisance Country Club, and at Port De Plaisance’s Front Desk.
Mrs. Katsiaryna Ozkan, proprietor of the new country club is confident that "the new country club will be a major addition to the resort as well as the island’s amenities by providing state of the art spa, sports and gym facilities as well as many other exciting features. Through the St. Maarten SuperHost training program, we aim is to ensure that we build and motivate a professional work force that meets the demands of our various local and visiting guests."
Shakila Moughames-Snijders, manager of the soon-to-open country club is looking forward to offering a true five-star experience to future club members, and agrees that training "is essential to better prepare our employees to provide club members and guests with excellent customer service and is essential for our long-term growth and success."
"Not only has Princess Resorts reinforced the trend of enhancing the tourism product through ongoing development of Princess Port De Plaisance’s facilities, but also by empowering their workforce with the highly esteemed SuperHost program," says Jacqueline Louis, General Manager of Innovative Marketing Creations, a full-service local marketing and communications company and agents for the Superhost Training Program.
SuperHost customer service training was first introduced in 1985 to prepare British Columbia’s tourism workforce to host the world at EXPO ‘86. The programme’s excellence is recognized internationally. After an extensive search for the best in the world, American Express selected SuperHost as its customer service programme.
Innovative Marketing Creations is one of several prestigious agencies certified and licensed to give this consumer service enrichment programme, and which has also been endorsed as the official consumer training programme for St. Maarten Hospitality and Trade Association (SHTA). Other companies that have participated in the training are the St. Maarten Harbour Holding Company, Checkmate Security, the Dutch St. Maarten Taxi Association, S.E.L. Maduro, E1 Productions, Montage N.V. and Innovative Marketing Creations.